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Frequently Asked Questions (FAQs)

1. Can anyone order books from AERO?

2. How can an advisor from another province order material from AERO?

3. In the past documentation providing proof of a print impairment was required for a student registration to be approved. Do I still need to send documentation?

4. Is the AERO website ODA (Ontarians with Disabilities Act) compliant?

5. Is there a cost to use this service?

6. Must the student be visually impaired to use AERO services?

7. If I have trouble downloading a file what can I do?

8. Do I need postage to return material?

9. I still have a few more questions. May I contact you?


1. Can anyone order books from AERO?

Only advisors supporting students who are in a provincially funded school board or registered in course(s) at Ontario’s colleges and universities can order material. However, anyone can search the catalogue.

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2. How can an advisor from another province order material from AERO?

The advisor should contact their provincial resource centre. AERO has an ILL agreement with each resource service in the country.

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3. In the past documentation providing proof of a print impairment was required for a student registration to be approved. Do I still need to send documentation?

Proof of a print impairment is not required, however, supporting documentation detailing how the applicant’s disability limits their ability to read regular print must be on file at the school and made available should AERO request it.

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4. Is the AERO website ODA (Ontarians with Disabilities Act) compliant?

Yes, the website is ODA compliant.

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5. Is there a cost to use this service?

Material is loaned free of charge for one school year. All elementary and secondary material must be returned in order to avoid being invoiced for the materials.

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6. Must the student be visually impaired to use AERO services?

This service is for students with perceptual disabilities.

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7. If I have trouble downloading a file what can I do?

When you log onto the website on your home page, there is a HELP menu on the right side. Instructions on how to re-configure your browser are included which should enable you to download the files. Contact us if you have any difficulties 519-759-2522 or aero@alternativeresources.ca

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8. Do I need postage to return material?

We encourage advisors to keep the original packaging to return materials. Parcels of materials weighing less than 15 pounds may be sent by mail post-free if they are marked Blind Post. Write BLIND POST in the upper right hand corner of the parcel where the stamp would normally be placed. Address to: AERO 350 Brant Avenue, Brantford Ontario N3T 3J9.

For titles that have been downloaded, the advisor agrees to delete the files on the school storage site and to delete the title under the student’s holdings. The advisor can also renew downloaded materials.

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9. I still have a few more questions. May I contact you?

Contact us if you have any difficulties 519-759-2522 or aero@alternativeresources.ca

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